Privacy Policy

Effective Date: 01/01/2020

Introduction Welcome to Otto’s Pretty Paws your trusted pet grooming and boarding salon located in Oldsmar, Florida. This Privacy Policy and Terms & Conditions ("Policy") outline how we collect, use, and protect your personal information when you communicate with us via text message. By consenting to receive text messages from us, you agree to the terms described in this Policy.

1. Information We Collect In order to provide you with the best service and communication, we collect personal information including:

Your name
Your pet's name, breed, and other relevant details
Contact information (phone number, email address, mailing address)
Appointment details
Health and vaccination records for your pet
Payment information (if applicable)

This information is used to ensure we provide quality services and timely communication regarding your pet’s grooming, boarding, and care.

2. How We Use Your Information We use the information we collect to communicate with you through text messages (SMS) for the following purposes:

Appointment reminders and confirmations
Request for necessary documents (such as vaccination records)
Updates regarding your pet’s status during grooming or boarding
Notifications of any health-related concerns or issues with your pet
Follow-up after services (post-visit care instructions, pending payments, etc.)
Answers to any questions related to services you’ve requested

3. How Personal Information is Used The personal information we collect is solely used to ensure that we provide the best possible care for your pet. We do not share your personal information with any third party. Your information is kept confidential within our salon team and is used exclusively to provide high-quality services and communication about your pet.

4. Who Personal Information is Shared With We do not share your personal information with anyone outside of our team at Otto's Pretty Paws. All personal information is kept confidential and is shared only within our team for the purpose of delivering the services you have requested.

5. SMS Consent Your consent to receive SMS messages is not shared with any third parties or affiliates for marketing purposes. We respect your privacy and only use your contact information to communicate with you regarding your pet’s care, services, and related matters.

6. Opt-In Consent We require your consent to send text messages to you. By either signing a physical consent form, providing consent via email, or responding to any of our communication requests, you agree to receive text messages from us for the above purposes.

Message frequency varies. Message and data rates may apply.. Reply STOP to any message to opt out

Examples of Opt-In messages:

"By replying 'YES', you agree to receive text messages from Otto’s Pretty Paws regarding your pet’s appointments, health updates, and other relevant information. Msg&data rates may apply."
"You are opting in to receive text updates and reminders from Otto’s Pretty Paws. Text 'YES' to confirm consent."

7. Opt-Out Consent You have the right to opt-out of receiving text messages at any time. To stop receiving messages, simply reply with one of the following:

Examples of Opt-Out messages:

"Reply STOP to unsubscribe from further messages from Otto’s Pretty Paws
"To opt out of further communication, reply with 'STOP'."

We will cease sending you text messages once we receive your opt-out request. Standard message and data rates may apply.

8. Data Security We take the privacy and security of your personal information seriously. All the data you provide, including your phone number and pet-related details, is stored securely and is used solely for communication related to our services. We do not sell or share your personal information with third parties for marketing purposes.

9. Your Rights You have the right to access, modify, or delete your personal information. If you wish to review or update your personal details, or if you have any concerns about your data, please contact us at contact@ottosprettypaws.com or +1(813) 448 9729.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will notify you through appropriate means, such as via email or text message. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

11. Contact Us If you have any questions about this Privacy Policy, Terms & Conditions, or our text message communication practices, please contact us at:

Otto’s Pretty Paws
127 Forest Lakes Blvd S Unit 11
contact@ottosprettypaws.com
+1 (813) 448 9729